Review Policy
Last updated 2026-09-29
Policy-safe means your listing stays safe. These are the rules every OneTap review product follows, and the rules we ask every customer to follow.
No review gating
Every customer gets the same review link. We never ask customers how they feel first and send only happy ones to Google, and we never build a tag or page that filters people. Google calls that review gating and can remove reviews or penalize a listing for it.
No incentives
No one is offered a discount, freebie, entry or reward in exchange for a review, positive or negative. Loyalty tags are separate from review tags and never depend on leaving a review. The FTC's rule on consumer reviews also bans buying reviews.
Honest reviews only
We never write reviews, never ask staff or owners to review their own business, and never suppress or pressure anyone over a negative review. We help owners reply to every review, including the bad ones.
Staff leaderboards
Per-staff tags count taps, not reviews, and we don't pay staff per review. They show which team members hand out the card, not what customers write.
If a customer breaks these rules
We'll explain the risk and ask them to stop. If it continues, we pause review features for that location, because a penalized listing hurts the business more than a slow month.